Shipping Policy
At ShopNavya, we aim to deliver your orders in a timely and reliable manner. Please read our Shipping Policy below to understand how orders are processed and shipped.
1. Order Processing Time
-
Orders are typically processed within 1–3 business days after payment confirmation.
-
Orders placed on weekends or public holidays will be processed on the next business day.
-
Once your order is processed, it will be handed over to our shipping partners for dispatch.
2. Shipping Locations
3. Estimated Delivery Time
-
Estimated delivery time is 5–7 business days, depending on your location and product availability.
-
Delivery timelines are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.
As a dropshipping store, some products may be shipped directly from our trusted suppliers, which may affect delivery timelines.
4. Shipping Charges
-
Shipping charges, if applicable, will be clearly displayed at checkout.
-
Any additional charges (such as remote area fees) will be communicated before order confirmation.
5. Order Tracking
-
Once your order is shipped, tracking details will be shared via email or SMS (if available).
-
Tracking information may take 24–48 hours to become active after dispatch.
6. Delays & Exceptions
While we strive to meet estimated delivery timelines, delays may occur due to:
-
Courier partner issues
-
Natural events or weather conditions
-
Government regulations or restrictions
-
High-demand periods or festive seasons
ShopNavya is not responsible for delays caused by circumstances beyond our control, but we will always assist in tracking and resolving issues.
7. Incorrect Address or Failed Delivery
-
Customers are responsible for providing accurate shipping details.
-
Orders returned due to incorrect or incomplete addresses may not be eligible for free reshipment or refund.
-
Additional shipping charges may apply for re-delivery.
8. Damaged or Missing Packages
If your order arrives damaged or incomplete:
We will investigate the issue and arrange a replacement or refund where applicable.